Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of PackRat ("we", "us", "our") — the mobile app, web app, public APIs, and the PackRat MCP connector. By creating an account or otherwise using PackRat you agree to these Terms. If you do not agree, do not use the service.

Eligibility & Accounts

You must be at least 16 years old to create a PackRat account (older where your local law requires it). You are responsible for the activity that happens under your account, for keeping your sign-in credentials safe, and for the accuracy of the information you provide. If you suspect your account has been compromised, contact us immediately at hello@packratai.com.

One account per person. You may not create accounts on behalf of someone else without their explicit permission, or use an account in a way that misrepresents who you are.

Acceptable Use

PackRat is built to help you plan and track outdoor trips — packing lists, trail data, weather forecasts, trip notes, and similar planning tools. You may use it for personal, educational, or commercial outdoor-planning purposes. You may not:

• Scrape or bulk-download data outside the documented API rate limits.
• Upload illegal content, content you do not have the right to share, or content that targets, harasses, or endangers another person.
• Attempt to access, interfere with, or degrade other users' accounts or data.
• Probe, scan, or attempt to circumvent any security or authentication mechanism.
• Use PackRat to send unsolicited messages or to operate any kind of automated abuse.

We may suspend or revoke access for any account that violates these rules, with or without notice depending on the severity.

MCP Connector & API Access

PackRat exposes a Model Context Protocol (MCP) connector at mcp.packratai.com that lets MCP-capable clients (for example, Claude.ai) read and write your PackRat data on your behalf. The following terms apply specifically to that surface:

• Connecting an MCP client to PackRat uses OAuth 2.1. The flow requires you to grant one or more scopes — mcp:read, mcp:write, or mcp:admin. The client only receives the scopes you approve. The mcp:admin scope is granted only to users with a PackRat admin role.
• Tool calls are rate-limited at both the zone and per-user/per-tool level. Sustained abuse — or any pattern that materially degrades the service for other users — may result in tokens being revoked and the client being blocked.
• MCP clients are independent software. PackRat is not responsible for the output an MCP client (or its underlying model) produces based on PackRat data, including any suggestions, summaries, or actions the client recommends. Treat MCP-client output as advisory, not authoritative.
• You can revoke a connected MCP client at any time from your PackRat account settings, or by contacting hello@packratai.com. Revocation invalidates the OAuth refresh token and stops new access tokens from being issued; previously issued access tokens expire on their normal short timer.

Outdoor Safety Disclaimer

Outdoor adventure planning has inherent risks. PackRat — including trail data, weather forecasts, wildlife notes, route estimates, and any AI- or LLM-generated suggestion — is informational only and is not a substitute for current local conditions, certified guides, official ranger advisories, or your own judgment. You are responsible for the decisions you make about your safety and the safety of anyone with you. Carry appropriate backup navigation, communication, and emergency gear, and check official sources before you go.

Fees

PackRat is free to use. There are no subscription fees, in-app purchases, or paid tiers, so there is no refund policy. The service is provided as-is and as-available; we do not commit to a specific uptime, response time, or feature set.

Termination

You may stop using PackRat and delete your account at any time. See our Account Deletion page for the in-app and contact-based deletion paths.

We may suspend or terminate an account if it violates these Terms, if continued service would expose us or other users to risk, or if we are required to by law. Where possible we will give notice and a chance to fix the issue first.

Limitation of Liability

To the maximum extent permitted by law, PackRat is provided "as is" without warranty of any kind. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption arising from your use of the service. Our total aggregate liability for any claim related to PackRat is capped at the amount you have paid us in the prior twelve months — which, because the service is free, is zero dollars (USD $0).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. In those jurisdictions, the above limits apply to the maximum extent permitted by law.

Governing Law

These Terms are governed by the laws of the United States and the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Virginia, and you and PackRat each consent to that venue.

Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or with an in-app notice before the change takes effect. Continued use of PackRat after the effective date constitutes acceptance of the updated Terms. The most recent version is always published at packratai.com/terms-of-service.

Contact

Questions about these Terms, abuse reports, security issues, or account problems:

Email: hello@packratai.com